I placed an order in your shop on June 25. The parcel was supposedly handed over to the postal service, but the tracking status remained stuck at “The shipment has arrived at the origin parcel center.” This is often a sign that nothing was actually handed over and that only a shipping label was created — a classic scammer tactic to reassure customers.

On July 7, I sent an email asking for an update, using the email address Dutchdiscounter lists on his profile.

I did not receive a reply until July 19. The response was:

“Yes, I will check. But this email address we normally do not use, so that is why the late answer.

We will send again.”

Since then, nothing has happened. And, just to be clear, this was the very email address listed in his signature. That makes the excuse rather questionable.

There has already been a similar phase in the past, and once again, all customers seem to get are excuses. For that reason, I would once again strongly advise against placing an order.

Omg, the tracking nr is always in the webshop by your order nr , clients check self, you really think we sent all clients emails with this?

And we are normally till 17.00 answering emails like you can read in our webshop;)

we sent you now by email as extra service the track, we are since 5 minutes home, you must not so stress and read good how we work....

And again no new tracking number. Now i wanna have my money back!

Do you want me to post the email exchanges chronologically with screenshots? How long you ignored my inquiries and requests for help regarding my order, while simultaneously responding to other inquiries from other emails? I advise against it, because you'd look pretty foolish here. Just send me my money back.

Ps you can see also its not our fault , the track and trace show u that we sent it, so better get angry on the post and on our website you can read that we normally answer Monday till Friday, so no stress too or about us, thank you

and like we emailed you we sent tomorrow new to you.

ps normally we answer emails Monday till Friday, please get some calm, we are always answer and helping.... 100% guarantuee by track and trace orders, we have good reputation, we don t throw this away.

All emails are answered at cs.betterinbedshop.ms

did you check your spamboxes etc?

Now I sent u an email to dutchdiscounter@hotmail.com.

Same thing happened to me, and no, you don't reply to every email! I've now contacted you THREE times via my registered email address, asking you to resolve the shipping issue with PostNL so I can receive my order from July 8th. NO REPLY!! Then I asked via a different email address if larger orders were possible, and you replied very quickly! So you're obviously lying.